Help & feedback explains how each part of the booth works, and lets you tell the ZeroCapture team about a problem or an idea. It's on every plan.
Help
Every part of the booth, explained. It works without internet. Type in Search help to find an article, or browse by section. Tap an article to read it, and All help to go back to the list. The ? on each admin section opens its own article.
Send feedback
It goes to the ZeroCapture team, and every report is read. From the booth, the faint feedback button beside the gear takes you straight here after the PIN, and Attach the screen you came from then attaches the booth as it was.
- Under What is it?, choose Report a problem, Suggest a feature or Something else.
- Write your Message: what happened, and what you expected.
- Add a Reply to address if you'd like an answer. It's filled in with your ZeroCapture account's email when you're signed in.
- Add a Screenshot if it helps: Attach the screen you came from sends a picture of the admin section (or the booth) you opened Help & feedback from, or Choose a picture picks one from the device. Remove takes it off. A screenshot can show guests' photos, so choose one that doesn't.
- Leave Include diagnostics on for a problem. It sends the app version, the device, your plan, your settings with anything private removed, and the app's recent log. Nothing about your guests. See what's sent shows exactly what goes.
- Tap Send. You'll see Thanks. Your report is on its way.
Without internet, the report waits and sends when the device is back online.
Your reports
What you've sent from this device, newest first, with where each one is. Our answer goes to the reply address by email. A report that couldn't be sent can be deleted.
Until feedback opens
If your version of the app says Feedback from the app is coming soon, email contact@zerocapturestudio.com instead. The help articles still work.
Tips
- Open Help & feedback from the screen that's wrong, then attach it.
- Your PIN, passwords, guests' details and photos are never in diagnostics.
- Still stuck? See Troubleshooting.